Everything you need to know about how 20bets collects your personal and financial data, where it is stored, and the circumstances under which it is never shared with anyone — all explained in plain English.
Data protection is ensured at every level
Most people skip the privacy policy page — and it's easy to see why, since they're usually written in dense legal language that's hard to follow. 20bets wanted to do things differently. This page explains, in plain language, exactly what data we collect, why we collect it, and where it goes. No confusion, no fine print.
By registering or using the 20bets platform, you agree to this Privacy Policy. If you have any questions, feel free to reach out via live chat or email.
This privacy policy applies to all users of the 20bets platform (https://20bets.world) and mobile app. It has been prepared especially for users accessing 20bets from Bangladesh.
20bets places the highest value on user privacy. We believe your data belongs to you — we use it only to provide our services, and for no other purpose.
This policy may be updated at any time. You will be notified in advance by email to your registered address before any significant changes take effect.
20bets collects only the data that is strictly necessary — nothing beyond that. The types of information collected are described below:
20bets will never ask for your password, payment PIN, or OTP — not by email, not by phone. If you ever receive such a request, treat it as a fraud attempt and report it to our support team immediately.
Every piece of data we collect has a specific purpose behind it. No information is gathered without reason or beyond what is necessary.
20bets does not share your data with third-party advertising networks for ad targeting.
20bets never sells user data. However, it may be shared with a limited number of trusted parties under specific circumstances:
In every case, only the minimum necessary data is shared — nothing more.
20bets servers are housed in internationally certified data centres, with security measures in place at both the physical and digital levels:
How long is data retained? Data for active accounts is kept for as long as the account remains active. After an account is closed, data is retained for a legally required period (typically 5 years) and then permanently deleted.
20bets uses cookies on its website. Cookies are small text files stored in your browser. Here is a breakdown of why we use them:
You can manage cookies through your browser settings. However, disabling essential cookies may cause login and session issues.
At 20bets, you have full control over your own data. Your rights are outlined below:
| Your Rights | Details & How to Use |
|---|---|
| Right to Access | To find out what data 20bets holds about you, simply contact support. You will receive a response within 30 days. |
| Right to Rectification | If any of your information is incorrect, you can update it through your account settings or via live chat. |
| Right to Erasure | To close your account and request data deletion, simply send us an email. Please note that data required for legal compliance must be retained for 5 years. |
| Right to Restrict Processing | To limit how your data is used for specific purposes, please contact our support team. |
| Marketing Opt-Out | To stop receiving promotional emails, use the Unsubscribe link at the bottom of any email or contact support. |
| Right to Lodge a Complaint | If you have any concerns about data security, write to us at support@20bets.world. |
20bets is strictly for users aged 18 and above. We do not collect information from minors or allow them to open accounts.
If a user is identified as a minor, their account is immediately closed and all collected data is permanently deleted.
If anyone under 18 lives in your household, keep parental controls enabled on your device and never share your 20bets account password.
20bets may update this privacy policy as needed. Minor changes will be reflected on the page only. For significant changes — such as new purposes for data use — you will be notified in advance by email to your registered address.
You can check the "Last Updated" date at the top of the policy to see when it was last changed. Visiting this page regularly will keep you up to date with the latest version.
If you have any questions, concerns, or complaints about our Privacy Policy, you can reach 20bets through the following:
20bets responds in writing to data protection complaints within 7 business days of receipt. Serious matters are investigated as required.
Using any online service inevitably involves sharing some personal information — that is simply the nature of it. What matters is what happens to that data afterwards. 20bets takes this seriously. When users in Bangladesh make payments via bKash or provide their mobile number, that information is used solely to complete the transaction — nothing more.
A common question we hear is — will 20bets use my phone number to send me ads later? The short answer is no — not unless you've explicitly opted in to marketing communications. During registration, there's usually an option to consent to promotional messages. If you leave that unchecked, you'll only receive essential account-related notifications.
Another question that comes up often — is it safe to send a photo of my national ID for KYC verification? At 20bets, all such documents are stored with full encryption. Only authorized members of the security and compliance team can access them, and only for specific, legitimate reasons. Once verification is complete, those documents are not routinely accessed again — they're simply retained as required records.
Many users also have concerns about IP address collection. 20bets uses IP addresses primarily for security purposes — for example, to flag multiple simultaneous login attempts or access from an unusual location. It's there to protect your account, not to track you.
Cookies have been a hot topic recently, with new laws being introduced across various countries to restrict their use. 20bets keeps its cookie policy up to date in line with these changes. Non-essential analytics cookies have already been made optional, and there are plans to give users even greater control in the future.
It can feel uncomfortable to know that data is retained even after you close your account — but the reason is worth understanding. In Bangladesh and many other countries, financial transaction records are legally required to be kept for a specified period. This is part of anti-money laundering regulations. 20bets complies with these obligations, but once that period has passed, all such data is permanently deleted.
In closing — the 20bets privacy policy is a living commitment. Technology evolves, laws change, and user expectations shift. 20bets strives to keep pace with all of these changes. If you have any suggestions or concerns, please share them with us — we are always ready to listen.
20bets has upheld one principle from the very beginning: your data belongs to you. We use it to provide our services — not to sell it for commercial gain. Users in Bangladesh place their trust in 20bets, and we will never compromise on data protection to honor that trust.
For any privacy-related questions or concerns, please get in touch with us now.
At 20bets, there's no compromise when it comes to protecting your data. If you have any questions or concerns, support@20bets.worldor via Live Chat. Our Terms & Conditions and Responsible Gaming page as well.
This Privacy Policy was last updated in January 2026. For more details, please visit our Terms & Conditions and Responsible Gaming page as well. If you have any questions, support@20bets.worldto get in touch.
At 20bets, your data is protected, payments are fast, and our support team is always ready to assist you in Bengali. Register today.